All of us at LetzRoll Offroad want you to be completely satisfied with your purchase.
LetzRoll Offroad only permits items that have not been opened, installed or modified to be eligible for a return. Returns require prior authorization and must be made within 30 days from the date of shipment. A cash refund will only be made if your request for an RMA is obtained within SEVEN (7) Days of receiving your merchandise, otherwise you will be eligible for an in-store credit. No returns will be accepted on merchandise after 30 days.
If you’ve received your merchandise within the last 30 days, a Return Merchandise Authorization (RMA) number must be obtained from LetzRoll Offroad by sending an email to: returns@LetzRoll Offroad.com. Please include the following information in the email: Your Name, Invoice Number and Part Number of the product(s) you’re returning. Once LetzRoll Offroad has received your request we will send you an RMA number and a form. Simply fill out the entire RMA form and return it with your merchandise. Securely package your item(s) for shipment, clearly marking the outside of the package with the RMA number and return the item(s) to us in new, unopened, condition within 30 days from the date of shipment.. ALL RETURNS ARE SUBJECT TO A RESTOCKING FEE OF UP TO 30%.
We will refund the full purchase price if the above requirements are met, minus ANY shipping charges, which are non-refundable. After receipt and inspection by LetzRoll Offroad, any part showing evidence of being: used, installed, modified, installed contrary to instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration.
Most of our products are covered by Manufacturer’s Warranties and/or Guarantees and cover the merchandise for a certain period of time after your purchase. We act as the agent between you, the customer, and the manufacturer. Check the documentation that you received with the merchandise for more information regarding the product warranty policy. Please contact our customer service department and we will assist you in submitting a claim to the manufacturer. Warranties are non-transferable. They are in effect as long as the original purchaser owns the merchandise and for the time agreed upon in the terms and conditions of that warranty or guarantee.
• Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise less any shipping charges paid by us and any restocking fee that may apply. Original shipping, return shipping and handling costs are non-refundable
• LetzRoll Offroad does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees. LetzRoll Offroad shall not be liable for any incidental or consequential damages as a result of product defects.
The following items cannot be returned, NO EXCEPTIONS:
Tires and wheels that have been mounted and or installed
ANY electrical items, including lights
Custom or Special ordered items
Clearance items/Scratch and Dent Items